Location: Malad, Mumbai

Key Responsibilty:
– Coordinate the handling of digital leads by forwarding them to the appropriate departments (Sales & Service, etc.) via WhatsApp groups and CRM.
– Manage digital call leads by attending to them and forwarding to the respective department groups with all necessary details.
– Ensure timely sharing of important emails with the relevant teams.
– Maintain lead data in Excel sheets for sales and service purposes
– Monitor all forwarded leads, including checking responses and sending reminders as needed.
– Review source portals regularly and share reports on lead performance.
– Monitor call recordings to assist in improving call quality for the Telemarketing team.
– Generate daily reports covering Hyperlocal data, DDA (Digital Direct Action), and unconnected data.
– Regularly check and maintain Hyperlocal digital assets such as microsites, Facebook pages, and Google My Business pages, raising tickets to the agency for any issues.
– Conduct weekly checks on hotline numbers and virtual numbers for accuracy and functionality.

Qualifications:
– Graduate
– 1-2 years of experience in using Microsoft Excel, with basic formulas.

SKILLS:
Good communication, writing and customer service skills.
Team Work, Excellent problem-solving and organization skills.
Self-motivated and flexible to work with negligible supervision.

Designation: Digital Marketing Executive

DUTIES & RESPONSIBILITIES:
• Schedule and manage posts including offer posts on Google Business Profile for all 24 locations of Shivam Autozone
• Monitor and promptly respond to customer reviews, direct messages (DMs), and questions on Google Business Profile.
• Address concerns and complaints efficiently and escalate issues to the relevant teams when necessary.
• Creating daily statistics reports for Google Business Profile (all 24 locations)
• Create Whatsapp templates as the requirement comes, putting it for Meta approval & scheduling the same across channel
• Manage WhatsApp campaigns to promote products, services, and events.
• Track campaign performance and metrics, including click-through rates, conversion rates, and engagement levels.
• Gather feedback from leads generated through WhatsApp campaigns and use it for improvement
• Creating daily statistics reports for WhatsApp campaigns.
• Using analytics data to make informed decisions to marketing strategies.

SKILLS:

• Good communication and writing skills
• Good sense of humour
• Curiosity to learn and perform better
• Team Work, Excellent work-organizing skills

EXPERIENCE:
• Preferably, at least 1 year of experience in handling Google My Business and WhatsApp campaigns

LOCATION:
• Malad West, Mumbai

Experience: 

2-3 years

Competency Required:

– Create and optimize Google ad campaigns getting the best results
– Regularly monitoring campaigns performance, including click-through rates (CTR), conversion rates, quality scores, and return on ad spend (ROAS)
– Proven experience in Google Analytics implementation and data analysis.
– Generate weekly reports and provide insights
– Monitor, keep a sanity check & optimize all our GMB pages
– Strong understanding of local SEO principles and strategies
– Basic understanding of WhatsApp & SMS campaigns
– Excellent written communication skills.

Designation: Youtube Executive

DUTIES & RESPONSIBILITIES:

• Video shoots of Maruti Suzuki all channel vehicles and other products

• Editing videos as required and uploading on video platforms

• Optimisation of our YouTube Channel

• Monetizing & Syndicating Content on digital platforms such as YouTube, Reddit, Pinterest etc

• YouTube analytics, content programming etc

• Keep a good check on competitors’ channel and strategize accordingly

• Maintaining record of uploaded videos which includes Metadata, creatives & other important details

• Maintaining the overall health of the channel by correct channel programming and maintaining regular upload schedule

• Co-ordinate with the Digital Marketing team on uploading videos on other digital platforms

SKILLS:

• Good communication and writing skills

• Curiosity to learn and perform better

• Team Work, Excellent work-organizing skills

• Self-motivated and flexible to work with negligible supervision

• Firm work attitude

EXPERIENCE:

• Preferably experience in handling YouTube channel for a year

LOCATION:

• Malad, Mumbai

Designation – Workshop Manager

This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Experience – Automobile Diploma of 3 years full-time is required.
Experience in said position for at least 2 years.

Location – Andheri East, MIDC, Mumbai

Key Accountabilities:

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing, and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates
• Manage inward goods, checking quantities, dispatching goods and receipting invoices.
• Regularly report progress on each job and quickly communicate delays or concerns with the Director – Operations. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the Director – Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate AMS’s services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action.
• Develop and implement systems to record, file, and store information pertaining to client inquiries.
• Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.

Skills and Experience:

• Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.
• Strong interpersonal skills.
• Project management experience.
• People management skills.
• Quality and productivity focussed.

Competency Required:

• Managing a Team of Tele Executives
• Overseeing Tele Team Performance
• Monitoring Call time, call quality, and lead follow-ups
• Making Daily, Weekly, Monthly Reports
  
• Handle various leads portals & CRM
• Meeting with sales managers to discuss telesales strategies
  
• Training junior Tele executives
• Setting weekly and monthly sales targets.

Experience:
Minimum 1 to 2 years

Skills:

Should have knowledge of Handling CRM portal, Good English Communication Skills & Well-versed with Microsoft Excel 

Qualification – Graduate

Experience: – 1 year experience in sales is mandatory. Preferably from 2 wheeler / Car Dealership

Location: Boisar, Chembur, Kandivali, Nalasopara, Talasari.

Willing to work in car sales passenger or commercial segment.
Should have a driving license and Excellent Communication Skills.

Qualification – Graduate

Experience – *1 year as Telecaller.
Should have Excellent Communication Skills

Location – Kandivali & Andheri

Qualification – 3 years Automobile Diploma Mandatory

Experience: -1 year as Service Advisor or Bodyshop Advisor

Location: Andheri, Malad & Kandivali